Refund policy

Returns & Refund Policy

Last Updated: July 7, 2026

At Candancia Rosa, we are committed to providing high-quality dance-inspired products and a positive shopping experience. Please note that our store operates using a print-on-demand dropshipping model through Printful, meaning your products are created specifically for you after your order is placed. Because items are made on demand, we do not hold traditional inventory, and returns are handled differently than standard retail stores.

30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days after receiving your order to contact us regarding a return request.

To be eligible for a return, your item must:

Be unused and in the same condition that you received it
Be unworn (for apparel and accessories)
Include original packaging and tags (if applicable)
Include proof of purchase or order confirmation

To begin a return request, please contact us at:

Email: support@candenciarosa.com

Please do not send items back before contacting us. Any returns sent without prior approval may not be accepted.

Print-on-Demand Returns & Order Issues

Since our products are made specifically for each customer through our fulfillment partner, Printful, we generally do not accept returns or exchanges due to:

Incorrect size selection by the customer
Change of mind
Personal preference
Ordering the wrong color or design
Products no longer wanted

We strongly recommend reviewing product descriptions, size charts, and product details carefully before placing your order.

However, if there is an issue with your order, we are happy to help.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If your item is:

Damaged during shipping
Defective
Misprinted
Incorrectly fulfilled
Missing items from your order

Please contact us within 30 days of receiving your order at:

Email: support@candenciarosa.com

Please include:

Your order number
Photos showing the issue
A description of the problem

We will review the issue and work with our fulfillment partner to provide an appropriate solution, which may include a replacement or refund.

Exchanges

Because our products are created on demand, we do not offer direct exchanges.

If you need a different size, color, or product, the fastest solution is:

Contact us regarding your order issue.
Once approved, place a new order for the correct item.

Non-Returnable Items

Certain products cannot be returned, including:

Personalized or custom-made products
Gift cards
Sale items
Digital products or downloadable files
Items damaged due to improper use or care

If you are unsure whether your item qualifies for a return, please contact us before sending anything back.

Refunds

Once we receive and review your return request or approved claim, we will notify you whether your refund has been approved.

If approved:

Your refund will be processed to your original payment method.
Refunds are typically completed within 10 business days.
Your bank or payment provider may require additional processing time before the funds appear in your account.

If you have not received your refund after 15 business days from approval, please contact us at:

Email: support@candenciarosa.com