Terms of service

Last Updated: July 7, 2026

Welcome to Candancia Rosa. These Terms of Service (“Terms”) explain the rules and conditions that apply when you visit, browse, or purchase from our website.

Throughout these Terms, the words “we,” “us,” and “our” refer to Candancia Rosa. By accessing or using our website, purchasing our products, or interacting with our services, you agree to be legally bound by these Terms, our Privacy Policy, and our Refund & Return Policy.

If you do not agree with these Terms, please do not use our website or services.

Candancia Rosa operates this online store using Shopify, which provides the platform that allows us to offer our products and services to customers. Our products are fulfilled through a print-on-demand dropshipping model using Printful, meaning products are created and shipped after an order is placed.

Eligibility and Account Information

By using our website, you confirm that:

  • You are at least the age of majority in your province, state, or country of residence.

  • You have permission to allow any minors under your care to use our website through devices you own or manage.

  • Any information you provide during checkout or account creation is accurate, complete, and current.

You are responsible for maintaining the security of your account information and any activity that occurs under your account.

You may not transfer, sell, or give access to your account to another person without our permission.

Our Products

At Candancia Rosa, we make every effort to display our products accurately, including descriptions, images, colors, and details.

However, please understand that:

  • Product colors may vary depending on your screen settings, device, or display quality.

  • Minor differences may occur between product images and the final printed product.

  • Product availability, pricing, descriptions, and designs may change at any time without notice.

Because our products are created through a print-on-demand fulfillment process, some products are made specifically after your order is submitted.

We reserve the right to discontinue products, limit quantities, or refuse service to any customer when necessary.

Orders and Purchases

When you place an order through Candancia Rosa, you are submitting a request to purchase our products.

We reserve the right to accept or decline orders at our discretion, including orders affected by:

  • Incorrect pricing information

  • Product availability issues

  • Suspected fraud or unauthorized transactions

  • Errors in order details

Your order is only confirmed once payment has been successfully processed and you receive an order confirmation.

Please carefully review your order before completing checkout. Because our products may begin production shortly after purchase, cancellation requests may not always be possible.

All returns, refunds, and replacements are handled according to our Refund & Return Policy.

Our products are intended for personal use and may not be purchased for unauthorized resale or commercial distribution.

Pricing and Payments

All prices displayed on our website are subject to change without notice.

The price charged will be the price shown at checkout when your order is placed.

Prices may not include:

  • Taxes

  • Shipping fees

  • Customs charges

  • Import fees

You agree to provide accurate billing and payment information when completing a purchase.

By submitting payment information, you confirm that:

  • You are authorized to use the payment method provided.

  • Your payment information is accurate and complete.

  • You authorize us to charge the total amount of your order, including applicable taxes and shipping costs.


Shipping and Delivery

Candancia Rosa works with third-party fulfillment and shipping providers, including Printful, to create and deliver products.

Shipping times are estimates and are not guaranteed.

We are not responsible for delays caused by:

  • Shipping carriers

  • Customs processing

  • Weather conditions

  • Incorrect shipping information provided by customers

  • Events outside of our control

Once an order has been transferred to the shipping carrier, responsibility for delivery is shared according to applicable shipping terms.

Customers are responsible for providing accurate delivery information at checkout.

Dropshipping and Print-on-Demand Fulfillment

Candancia Rosa operates using a print-on-demand dropshipping model.

This means:

  • Products are created after an order is placed.

  • We do not keep traditional inventory of all products.

  • Orders are fulfilled and shipped through our trusted fulfillment partner, Printful.

  • Production times may vary depending on product type, location, and demand.

Because products are made specifically for customers, returns and exchanges may be limited. Please review our Refund & Return Policy before purchasing.

Intellectual Property

All content on the Candancia Rosa website, including but not limited to:

  • Logos

  • Brand names

  • Designs

  • Graphics

  • Images

  • Written content

  • Product designs

  • Videos

  • Digital materials

are owned by Candancia Rosa or used with permission from the appropriate owners.

You may use our website for personal, non-commercial purposes only.

You may not:

  • Copy or reproduce our designs

  • Sell or redistribute our content

  • Modify our materials

  • Use our trademarks without written permission

Unauthorized use of our intellectual property is prohibited.

Third-Party Services

Our website may use third-party services, tools, and links to improve your shopping experience.

These may include services provided by:

  • Shopify

  • Printful

  • Payment processors

  • Shipping providers

  • Other service providers

We do not control third-party websites, services, or policies and are not responsible for their content, availability, or actions.

You should review the policies of any third-party services before using them.

Shopify Platform

Candancia Rosa is powered by Shopify, which provides the e-commerce platform used to operate our store.

However, purchases made through our website are transactions directly between you and Candancia Rosa.

Shopify is not responsible for:

  • Products purchased from our store

  • Customer service issues

  • Returns or refunds

  • Product defects or damages

  • Any loss or injury related to purchases made from Candancia Rosa

Privacy Policy

Your privacy is important to us.

Any personal information collected through our website is handled according to our Privacy Policy.

By using our website, you acknowledge that your information may be processed by third-party providers necessary to complete your order, including payment processors, Shopify, Printful, and shipping providers.

Customer Feedback and Reviews

If you submit reviews, comments, suggestions, photos, or other feedback, you grant Candancia Rosa permission to use that content for promotional, marketing, and business purposes.

You confirm that:

  • You own the content you submit.

  • Your feedback does not violate the rights of others.

  • Your feedback is accurate and lawful.

We reserve the right to remove feedback that is offensive, inappropriate, misleading, or violates these Terms.

Errors and Corrections

Occasionally, our website may contain errors, including incorrect:

  • Product descriptions

  • Pricing

  • Promotions

  • Availability information

  • Shipping details

We reserve the right to correct errors, update information, cancel orders, or modify website content at any time.

Prohibited Uses

You agree not to use our website for:

  • Illegal activities

  • Fraudulent transactions

  • Harassment or abuse

  • Spreading harmful software

  • Copying or stealing website content

  • Attempting unauthorized access

  • Misrepresenting your identity

  • Violating intellectual property rights

We reserve the right to suspend or terminate access to users who violate these Terms.

Disclaimer

Our website and products are provided on an “as available” basis.

While we work to provide accurate information and quality products, we do not guarantee that:

  • Our website will always operate without interruption.

  • Product images will perfectly match final products.

  • Services will always be error-free.

  • Products will meet every customer's personal expectations.

Your use of our website and products is at your own risk.

Limitation of Liability

To the fullest extent permitted by law, Candancia Rosa and its partners, employees, suppliers, and service providers are not responsible for indirect, incidental, or consequential damages resulting from:

  • Website use

  • Product purchases

  • Shipping delays

  • Third-party services

  • Loss of data or profits

This limitation applies as permitted under applicable laws.

Indemnification

You agree to protect and hold Candancia Rosa harmless from claims, damages, losses, or expenses resulting from:

  • Your violation of these Terms

  • Your misuse of our website

  • Your violation of laws or third-party rights

Termination

We reserve the right to restrict or terminate access to our website or services if we believe a user has violated these Terms.

Any obligations or responsibilities that occurred before termination will remain valid.

Changes to These Terms

We may update these Terms from time to time.

Any changes will be posted on this page with an updated revision date.

By continuing to use our website after changes are posted, you agree to the updated Terms.

Governing Law

These Terms are governed by the applicable laws of the jurisdiction where Candancia Rosa operates.

Any disputes relating to these Terms will be handled through the appropriate courts within that jurisdiction.

Contact Information

If you have questions regarding these Terms of Service, please contact us:

Business Name: Candancia Rosa
Business Type: Clothing Brand
Email: support@candenciarosa.com
Business Address: Ottawa, ON
Phone Number: (873) 800-5862