Shipping policy

Shipping Policy

Last Updated: July 7, 2026

At Candancia Rosa, we are committed to providing a smooth and reliable shopping experience. Because we operate using a print-on-demand dropshipping model through Printful, your products are created specifically for you after your order is placed.

This means that your order goes through a production process before it is shipped. We do not keep traditional inventory, and production times may vary depending on the product, destination, and order volume.

Order Processing and Production Times

All Candancia Rosa products are made after an order is placed.

Before your order is shipped, it must go through:

Order confirmation
Product production and printing
Quality inspection
Packaging
Shipment to your delivery address

Production times vary depending on the product type and Printful’s current fulfillment schedule.

Most orders are typically processed within:

2–7 business days

Please note that production times may be longer during:

Holidays
Sales events
High-demand periods
Unexpected production delays

Production time is separate from shipping time.

Shipping Times

After your order has been produced, it will be shipped to the address provided during checkout.

Estimated shipping times may vary depending on your location:

Canada:
Estimated delivery: 3–10 business days after production

United States:
Estimated delivery: 3–10 business days after production

International Orders:
Estimated delivery: 7–21 business days after production

Please remember that shipping times are estimates and are not guaranteed.

Actual delivery times may be affected by:

Shipping carriers
Customs processing
Weather conditions
Holidays
Incorrect address information
Delays outside of our control

Shipping Confirmation and Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when available.

You can use your tracking number to monitor your package’s progress.

Please allow up to 48 hours for tracking information to update after shipment.

Shipping Address Accuracy

Customers are responsible for providing accurate shipping information at checkout.

Please carefully review:

Name
Address
Apartment/unit number
City
Postal/ZIP code
Country

If an order is shipped to an incorrect address due to customer error, Candancia Rosa may not be able to replace or refund the order.

If you notice an error with your shipping address after placing your order, please contact us as soon as possible at:

Email: support@candenciarosa.com

We will do our best to assist, but changes cannot always be guaranteed once production has started.

Lost, Delayed, or Missing Packages

Candancia Rosa is not responsible for shipping delays caused by carriers, customs, or circumstances outside our control.

If your tracking information shows that your package has been delivered but you have not received it:

Check with household members, neighbors, or your local delivery provider.
Contact the shipping carrier for additional information.
Contact us at support@candenciarosa.com if you need assistance.

We will work with you to investigate the issue, but we cannot guarantee replacement or refunds for packages marked as successfully delivered.

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives.

If your product arrives:

Damaged
Defective
Misprinted
Incorrect compared to your order

Please contact us within 30 days of receiving your order.

Email:

support@candenciarosa.com

Please include:

Your order number
Photos of the issue
A description of the problem

We will review your request and work with our fulfillment partner, Printful, to determine the best solution, which may include a replacement or refund.